Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to request a return. 

To be eligible for a return, your item must be in the same condition when you received it: unworn and unused, with tags, and in its original packaging.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can request a return at returns@azpr.nl.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you've not received your refund, please contact us at returns@azpr.nl.

European Union
If the order is shipped to the European Union, you have the right to cancel or return your order within 14 days - from the delivery of the last item(s) in your order, extending over weekends and holidays - for any reason and without justification. Do note you can only cancel your order until it is fulfilled.

After your return is requested, you have 14 days to send the item(s) back to us. Shipping the item(s) back is at your expense, but the original shipping cost will be refunded.

As stated, your item(s) must be in the same condition when you received it: unworn and unused, with tags, and in its original packaging.

For EU customers, you can also use the self-serve return at https://account.azpr.nl/orders to request a return.

Contact
For questions unrelated to returns or cancellations, please reach out to us at info@azpr.nl.